ace75 Privacy Policy

1 Who We Are and Scope of This Policy

ace75 is an online cricket betting and casino platform operated under the brand name ace75, accessible at https://ace75.app. This Privacy Policy applies to all personal data collected by ace75 in connection with the operation of the platform, including data collected through the website, mobile browsers, customer support channels, and payment processing integrations. The policy covers all users who access ace75 from Bangladesh, irrespective of which city or region they reside in.

This policy is written to be clear, plain-language, and accessible to all players. Technical or legal terms are explained in context where they appear. If you have any questions about how ace75 handles your data, you can reach our support team at any time using the contact details provided at the bottom of this page. ace75 acts as the data controller for all personal data collected through the platform.

2 What Personal Data We Collect

ace75 collects the minimum personal data necessary to provide a safe, compliant, and functional gaming experience. The categories of personal data we may collect include, but are not limited to, the following:

• Identity data: full name, date of birth, gender, and a government-issued identification document number (for KYC verification purposes).
• Contact data: email address, mobile phone number, and residential address (city and district level; full street address is not mandatory).
• Account data: username, encrypted password hash, account balance, transaction history, wager history, bonus history, and account preferences.
• Payment data: mobile banking account identifiers linked to bKash, Nagad, Rocket, and Upay transactions. ace75 does not store full card numbers; card payment metadata is handled by PCI-compliant payment processors.
• Technical data: IP address, device type, operating system, browser type and version, session timestamps, and pages visited on the ace75 platform.
• Communications data: records of customer support conversations (live chat, email), complaint submissions, and any correspondence between you and ace75.

ace75 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, unless expressly required by applicable law for identity verification purposes.

3 How We Collect Your Personal Data

ace75 collects personal data through several channels, each of which is described below. ace75 never purchases personal data from third-party data brokers and does not obtain personal data from social media platforms without explicit user authorisation:

• Direct registration: data you provide when creating your ace75 account, completing KYC verification, or updating your account profile.
• Transactional data: data generated automatically when you make a deposit, place a wager, claim a bonus, or request a withdrawal via bKash, Nagad, Rocket, Upay, or card.
• Technical data: automatically collected by our servers when you access the ace75 platform, including browser fingerprinting used for fraud prevention and device binding.
• Customer support: data you share when contacting ace75 via live chat, email, or any other support channel, including attachments you submit for account verification purposes.
• Cookies and tracking technologies: data collected via cookies, web beacons, and similar technologies as described in Section 7 of this policy.

4 How We Use Your Personal Data

ace75 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which ace75 processes personal data are:

• Account management: to register, verify, maintain, and close your ace75 player account, including processing your deposits and withdrawals.
• Service delivery: to provide access to cricket betting, live casino, slots, and all other gaming services available on the ace75 platform.
• Compliance and fraud prevention: to verify your identity, comply with AML obligations, detect and prevent fraud and prohibited activity, and respond to law enforcement requests where required by applicable law.
• Customer support: to respond to your enquiries, process your complaints, and communicate with you regarding your account, transactions, and the ace75 platform generally.

5 Legal Basis for Processing

ace75 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to perform the contract between ace75 and you as a registered player — for example, processing deposits, paying out winnings, and maintaining your account.
• Legal obligation: processing required for ace75 to comply with applicable anti-money laundering, counter-terrorism financing, age verification, and data protection laws.
• Legitimate interests: processing carried out for the purpose of platform security, fraud detection, system performance monitoring, and responsible gaming programme management — provided those interests are not overridden by your fundamental data rights.
• Consent: processing carried out for direct marketing communications and non-essential cookies, where you have given your explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Where ace75 relies on legitimate interests as the legal basis for processing, players retain the right to object to such processing at any time. ace75 will honour any objection unless there are compelling, overriding legitimate grounds for the processing that outweigh the player's interests, rights, and freedoms.

6 Disclosure and Sharing of Personal Data

ace75 does not sell, rent, or trade your personal data. ace75 may disclose your personal data to the following categories of third parties strictly on a need-to-know basis and only to the minimum extent necessary:

• Payment service providers: including the mobile financial services platforms bKash, Nagad, Rocket, and Upay, and card payment gateways (Visa, Mastercard) — solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: third-party KYC service providers engaged by ace75 to verify player identity documents and age — these providers are bound by strict data processing agreements.
• Technology and infrastructure providers: cloud hosting providers, content delivery networks, and cybersecurity service providers who process data only on behalf of ace75 under binding data processor agreements.
• Regulatory and law enforcement authorities: where ace75 is required by applicable law, court order, or regulatory directive to disclose personal data to government bodies, financial intelligence units, or law enforcement agencies in Bangladesh.

7 Cookies and Tracking Technologies

ace75 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse site usage. A cookie is a small text file stored on your device by your web browser. ace75 uses the following categories of cookies:

• Strictly necessary cookies: required for the platform to function. These include session authentication cookies, CSRF protection tokens, and load balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your language preferences, display settings, and last login state. These improve your experience but are not strictly required for the platform to operate.
• Analytics cookies: used to measure how players interact with the platform — including which pages are visited most frequently, session duration, and navigation paths. This data is aggregated and anonymised where possible.
• Fraud prevention cookies: used to detect bots, scripted access, and potentially fraudulent account activity. These cookies form part of ace75's security infrastructure and are treated as strictly necessary.

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the ace75 platform. Instructions for managing cookies are available through your browser's help documentation.

8 Data Retention

ace75 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the lifetime of your account plus a minimum of 5 years after account closure to satisfy AML record-keeping obligations; transaction records (deposits, withdrawals, wager history) are retained for a minimum of 5 years from the date of the transaction; KYC verification documents are retained for a minimum of 5 years from the date of verification or account closure, whichever is later; customer support records are retained for 3 years from the date of the last interaction.

At the end of the applicable retention period, ace75 will securely delete or anonymise your personal data. Where deletion is not technically feasible (for example, data stored in encrypted backup archives), ace75 will isolate the data from further processing until deletion is possible. Players may request early deletion of their data subject to the limitations described in Section 10.

9 Data Security Measures

ace75 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include: 256-bit SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; role-based access controls limiting internal access to personal data on a strict need-to-know basis; multi-factor authentication for all administrative platform access; regular penetration testing and vulnerability assessments conducted by independent security firms; and 24/7 security monitoring with automated anomaly detection.

Despite the security measures in place, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, ace75 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

10 Your Data Rights

As a player with an ace75 account, you have the following rights in relation to your personal data. To exercise any of these rights, please contact ace75 customer support using the email address shown at the bottom of this page. ace75 will respond to all valid data rights requests within 30 calendar days of receipt:

11 Minors and Age Verification

ace75 is strictly an adults-only platform. Access to and use of ace75 is permitted only to individuals who are 21 years of age or older. ace75 does not knowingly collect personal data from individuals under the age of 21. If ace75 becomes aware that personal data has been collected from an individual under the age of 21 without verified parental or guardian consent, ace75 will take immediate steps to delete that data and close the associated account. If you believe that a minor has accessed or registered an account on ace75, please notify ace75 customer support immediately so that the matter can be investigated and resolved.

12 Marketing Communications

ace75 may send you marketing communications about promotions, bonuses, new game launches, and seasonal offers relevant to the Bangladesh market — including BPL season offers, Eid promotions, and Pohela Boishakh specials — where you have opted in to receive such communications. Marketing communications may be sent by email or push notification to your registered contact details. ace75 will never send unsolicited SMS messages or WhatsApp messages as primary marketing channels without your explicit consent.

You may unsubscribe from marketing communications at any time by contacting ace75 customer support or by following the unsubscribe link included in any marketing email. Opting out of marketing communications does not affect your ability to receive transactional communications relating to your account, such as deposit confirmations, withdrawal notifications, and security alerts — these are sent regardless of marketing preferences because they are necessary for the operation of your account.

13 Changes to This Privacy Policy

ace75 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made to this policy, ace75 will notify registered players by displaying a prominent notice on the ace75 platform and, where required, by sending a notification to your registered email address. The updated policy will display the revised effective date at the top of the document.

Your continued use of the ace75 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement and acceptance of the revised terms. If you do not agree with the updated policy, you must discontinue use of the ace75 platform and may request account closure by contacting customer support. All historical versions of this Privacy Policy are retained by ace75 and can be made available upon request.